Major Changes to Self-Checkout Coming to Iowa Stores

Major changes are coming to the Iowa based grocery store chain.

Hy-Vee officials announced earlier this week that they would be removing, altering, or dismantling self check out at a number of their locations.

A company representative confirmed that some stores have already begun phasing out these self-checkout lanes over the past few months.

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What's the Reason For the Change?

Officials from the Iowa based grocery store chain claim this changeup is because they want to improve customer service by increasing face-to-face interaction.

However, some reports indicate part of the reason for the switch is due to something called "shrinkage."

Shopify defines shrinkage as the difference between a store’s recorded inventory and its actual stock, which can result from factors such as product damage or shoplifting.

Shrinkage in retail can be caused by a number of factors including product damage or shoplifting.

At retail locations with self-checkout lanes, instances of theft increase by up to 65% compared to traditional checkers, according to reports.

Which Stores Will Keep Self-Checkout & Which Ones Will Get Rid of It?

Unfortunately, there is no list out right now of the Hy-Vee locations that will make this shift just yet. However, we will keep you updated as more news is released regarding this new measure being put into place.

According to a report from the Des Moines Register, several locations in that part of the state have shifted already.

This remains a developing story.

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